SHOULD AN ALARM SYSTEM DO FOR ME?
An alarm system
is installed to deter and detect intruders. A basic security system
will consist of both perimeter and space protection to secure your
premises. The first stage secures vulnerable perimeter access points
such as doors and windows; the second stage consists of space detection
such as interior motion detectors which monitor movement inside
the premises. The level of security you purchase is determined by
the number of protective devices and the sophistication of the system
you will have installed.
SHOULD A QUALIFIED COMPANY DO FOR ME?
A qualified company
should perform a site inspection and discuss your individual security
needs. Each person and premise is unique and the system should be
tailored to fit your needs, lifestyle and price range. The company
should provide you with professional security system design and
a quotation, that was created specifically for your premises.
companies, be sure to make a true comparison by thoroughly reviewing
the number and types of products to be installed. If there is a
discrepancy, be sure you understand the impact if will have on the
overall level of security you are purchasing.
IS AN ALARM MONITORING STATION?
can be installed to emit a local alarm using a bell or siren, and
they may be connected via a common carrier network (i.e. telephone
lines) to a monitoring station which dispatches the appropriate
authority (police, fire, medical) when the system transmits a signal.
In addition to the police dispatch, a monitored system may also
emit a local siren when activated. A local only system does not
in itself dispatch police.
In order to receive
police response, you must either rely on a neighbour calling the
police (in the case of a local system) or you must have the system
monitored (24 hours) by a monitoring station. For this service,
a nominal monthly fee is paid and can be arranged by your alarm
company. Alarm systems cannot be connected directly to any police
While a number
of alarm companies use third party, out of town, monitoring companies
to monitor their accounts, it is by far preferable to use an alarm
company that has its own staff to monitor all the systems. These
companies are more flexible in customizing your special monitoring
SHOULD I ASK MY ALARM COMPANY?
questions may be helpful to you as a guideline in your search for
a security system. Be an intelligent consumer and continue to ask
questions until you understand what you are purchasing and the level
of security it will provide. Reputable companies will answer positively
to most, if not all, of these questions.
Is your company
a member of the Canadian Alarm & Security Association (CANASA)?
Will you provide me with a written quotation?
Will you provide me with a monitoring agreement once the system
Is there a written warranty on the equipment and labour?
Will the system be monitored, what is the cost and who will be doing
May I see proof that your company carries errors and omissions insurance?
How long have you been in the security alarm business?
Do you adhere to a false dispatch reduction program?
Do you offer any protection for pre-paid monitoring?
Will I own my system or will I only be leasing it?
THE CANADIAN ALARM & SECURITY ASSOCIATION (CANASA)?
CANASA is a non-profit
Canadian association representing the electronic security industry.
Their mission is to;
Maintain an active
and effective national association comprised of responsible members
whose representatives will work in a co-operative manner furthering
the professional aims, objectives, ethics and business standards
of the association.
information, click on the CANASA Website link on our Home Page or
FALSE ALARMS (DISPATCHES)
ARE FALSE DISPATCHES?
A FALSE DISPATCH
occurs when an alarm system is set off, the police are called and
there is no intruder or emergency situation. User error is the number
one cause of false dispatches (76% of all false dispatches are caused
by users), and CANASA is committed to the education of the public
and the industry, in order to reduce these false dispatches.
EXACTLY IS THE PROBLEM?
result in a tremendous cost to society and threaten the safety of
police officers and the community they protect. When the police
respond to alarms, they must be alert. The higher the false dispatch
rate, the more apt they are to let their guard down, resulting in
a potentially life threatening situation (i.e. the boy who cried
wolf). A reduction in false dispatches will result in a more attentive
and co-operative police force.
CAN BE DONE?
dispatches is everyones responsibility. There are some simple measures
that can be taken to reach ZERO FALSE DISPATCHES.
tips are simple steps that can dramatically affect the number of
false dispatches you may experience during the life of you system.
- When leaving
your premises, ensure that all doors and windows are locked
- If you have
pets, be sure they are in an area not covered by standard motion
detectors, or ensure that you have the new pet immune motion detectors
- Correct all
drafts that may move plants and curtains, both of which may cause
- Insist that
the keypad is easily accessible from the exit points, and that
the arming delay is set for a reasonable period
- Replace the
main battery every 5 years
- Test your
system once a month
- Insist that
your system has a cancel signal that an authorized person can
use to tell the monitoring station not to send the police
- Insist on
a service call as soon as possible after any unexplained alarms
- Have your
alarm tested and inspected annually by your alarm company
- Call your
alarm company before and after any renovations to your premises
- Ensure that
you fully understand the operation of your system
- If you have
any questions regarding your system, call the alarm company to
have them answered before problems occur
- Ensure that
all those people on your ?call list? understand the operation
of your system
IS THE KEY TO PREVENTING FALSE DISPATCHES